Trouble Shooting for Logging in

Trouble Logging in? Have a read through this page to see if you can find your problem.....

Are you logging into www.facerobics.com.au?

Ensure that you are logging into the correct website. You cannot access your Facerobics account through the Renew Me site. They are two different sites with 2 different url's. Please check to see which site you are attempting to access.

If you wish to access Renew Me, you will need to register an account on that site. If you do not have an account with Renew Me, you will not be able to access that site either! Your log in details for Facerobics are not interchangeable with Renew Me.

Have you Book Marked a Membership Page and trying to Access it without being logged in?

Why am I constantly getting redirected to the CONTENT RESTRICTED page? Very simple, you cannot access book marked pages whilst being logged out of the Membership site. This is the whole reason for the Membership Site. All of the content WHICH YOU PAID for sits behind a firewall, so that NON PAYING customers cannot access it.

You need to be LOGGED IN to access a book marked page in your browser. DO NOT BOOK MARK MEMBERSHIP CONTENT PAGES.

Are you using the correct log in details?

Your user name and password are case sensitive. This means that you cannot enter a capital letter where a small letter should be. This is the same for every single website on the internet.

Is your username correct? Your username will either be the first part of your email before the @ symbol, your full email address.

Is your password correct?

Your password is case sensitive. This means, exact upper and lower cases, numbers or dashes in the correct sequence.

For example, if your password is "smith01$1" you have to enter "smith01$1" as your password. Not "Smitho1$1". The difference being a capital S and an "o" instead of a zero. Please, please and please, check your passwords are CORRECT before entering.

When you log in next, PLEASE save your username and password in your browser (as shown below). You do this by checking the "remember me" box next to the log in button. For a back up, write it down - correctly.

If you are unsure when you are entering your password, tap or click on the "eye" or "show" button where the arrow is showing below. This will "show" your password as you enter it. Therefore, you can CHECK it as you ENTER it to make sure it is CORRECT.

You Cannot Gain Access with ANY OTHER CREDENTIALS other than what you entered originally or have since changed

This means that if you "think" that you entered the site previously with different credentials (ie different email, full email or password) and it is not working for you, it means that you DID NOT enter the site with what you are trying with now. You must use the same details each time. Please save them or write them down.

Clear your Cache

Your browser stores your browsing history by "caching" or "remembering" what you look at. If you enter wrong passwords, sometimes your browser will remember that information and take you back to where you left off from your last browsing session. Try clearing your cache. In most instances this will work. To clear your cache, please GOOGLE how to for your particular browser.

Try a Different Browser

In some instances, your browser may have been updated. If this is the case, you will need to check by trying to log in under a different browser. If you are able to enter under that new browser, clear the cache of the one you use regularly, or re update it

Can't Reset Password

IMPORTANT: When re-setting your password, ensure that the email account that you used to set up your account originally is an account that is valid and monitored regularly by yourself, otherwise you will not receive directions on how to reset it.

Ensure that when you reset your password, you click the "eye" icon to reveal your password to ensure you are entering what you reset it to and they match.